HelloQu
Queues, appointments, and the calls in between — run by AI agents.
Metafic designed and built HelloQu, an AI-native queue and appointment platform for anywhere people wait — retail floors, hospital clinics, bank branches, campuses and government offices. It greets visitors across kiosk, QR, app and web, runs a live queue and a public floor board, and puts AI agents to work: calling customers to book and reschedule, arranging the day, recovering cancellations, and keeping every desk balanced.
- Client
- HelloQu
- Category
- AI Queue & Appointment Management (SaaS)
- Scope
- Product design + AI engineering
- Platform
- Web · Kiosk · Floor display
A line at the desk is a customer reconsidering.
From clinic waiting rooms to bank branches and retail returns counters, the front desk juggles walk-ins, booked appointments, phone calls and no-shows all at once — usually with a paper list and a hope. Every minute of confusion is a customer deciding whether to come back.
HelloQu turns that into a calm, real-time system: one queue across every channel, a public floor board, and AI agents doing the parts people dread. Metafic designed and engineered it to feel quiet under pressure — and to work anywhere people wait.
Call, arrange, rebook & route on their own
Kiosk · QR · App · Web check-in
Live queue, floor board & wait times
Retail, healthcare, banking, gov & campus
Agents that run the front desk for you.
AI isn't a sidebar in HelloQu — it runs the busiest parts of the front desk. The same agents that greet and route visitors also work the phones, plan the day, and recover every cancelled slot, so the team can focus on the person in front of them.
An agent that calls for you
HelloQu's voice agent phones customers to book, confirm and reschedule — a real conversation, in their language — and writes the result straight back to the queue.
Arrange the day with AI
One tap auto-fills open slots, balances load across every desk and staff member, and notifies each lead by WhatsApp & SMS — a fully planned day in seconds.
Cancellations, handled intelligently
When someone cancels or no-shows, the agent backfills the slot from the waitlist, offers it to the next best-fit lead and rebooks — so the schedule never quietly leaks.
Queue orchestration in real time
Agents route each visitor to the right desk, predict wait times, and rebalance the line as demand spikes — keeping “now serving” moving without anyone touching it.
A whole service floor, on one calm screen.
Live queue & ticketing
Now-serving, waiting and on-hold tickets with monospace codes, elapsed timers and queue-state pills — updating in real time across every desk and channel.
Appointments & walk-ins, one timeline
Booked appointments and walk-ins merged into a single schedule — list, Gantt and day/week views, drag to reschedule, with durations and utilization at a glance.
Omnichannel check-in
Visitors join from a kiosk, a QR code, the mobile app or the web and land in the same queue — however they arrive, they're one tap from a ticket.
A live floor board for the room
A big public display calls the next ticket to the right desk and shows the wait, so the whole room knows what's happening without anyone asking.
Staff, desks & load balancing
See who's serving, available, on break or roaming, with per-person workload and utilization — so no desk is overwhelmed and none sits idle.
Analytics & two-way messaging
Wait-time trends, traffic by hour, service mix and no-shows — plus two-way WhatsApp & SMS to keep every visitor informed before and after they're served.
From the front desk to the waiting room screen.
AI-accelerated engineering, subscription-grade design.
Engineered with Metafic.ai Pods
HelloQu was built end-to-end by Metafic.ai delivery Pods — AI-accelerated squads pairing senior engineers with an agentic build pipeline. From the real-time queue engine and the voice and scheduling agents to the kiosk and the public floor board, the whole platform shipped in a fraction of the usual time.
Explore Metafic.aiDesigned by Metafic Design Unlimited
Our subscription design team turned a stressful, crowded environment into something that reads at a glance — a clear queue-state language, monospaced ticket codes, and a calm layout that holds up on a busy service floor, a check-in kiosk and a waiting-room display alike.
See Design UnlimitedCreating a full range of apps and software across all the platforms.
We are global at our core, understanding users and markets across the globe.
Software-enabled platforms to completely change the way of UI/UX iterations.
Aren't we just lovely?
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