Last Updated: 01/11/2024
At Metafic.co, your satisfaction matters to us. We create and deliver premium digital and virtual products designed to help creators, developers, and businesses grow. As we deal exclusively in non-tangible goods, our cancellation and refund policy is crafted to be transparent, fair, and protective of both buyer and creator rights.
1. Digital Products
All digital product sales are final. Once you have received access to the product (via download, account access, or email delivery), we cannot offer refunds except in the following exceptional cases:
Eligible Refund Scenarios:
- Product was not delivered due to a verified technical error (e.g., payment processed, but no download link sent or file inaccessible).
- Product is severely corrupted or unusable, and we are unable to replace or fix it within a reasonable timeframe.
- Product description was materially inaccurate and the functionality significantly different from what was promised.
- Duplicate purchases were made due to a payment processing error or accidental repeat transaction.
All refund requests for digital products must be submitted within 7 days of the original purchase date.
2. Virtual Services
Our virtual services include design consultations, product setup, customization, virtual onboarding, and other forms of remote digital service.
Cancellations:
- Services canceled 24 hours or more in advance of the scheduled time are eligible for a full refund.
- Services canceled less than 24 hours in advance are non-refundable, though we may allow one free reschedule depending on the situation.
Refund Eligibility for Services:
- If we fail to deliver the agreed service or if significant delays occur due to our team, a full or partial refund may be granted.
- If a service has already been substantially completed, no refund will be issued.
3. Non-Refundable Situations
To maintain fairness and consistency, we do not issue refunds under the following conditions:
- Change of mind or buyer’s remorse after download or access.
- Inability to use the product due to incompatible systems, lack of technical knowledge, or third-party tool limitations.
- Failure to read product descriptions, requirements, or documentation.
- Purchase made with stolen or unauthorized payment methods (this will result in account termination).
- Promotional or discounted items clearly marked as non-refundable.
4. Partial Refunds (if applicable)
In some rare cases, we may issue partial refunds at our discretion. This may occur if:
- A product is partially functional, but a core feature does not work as intended and cannot be fixed.
- A service was started but not fully delivered due to scheduling conflicts or early cancellation.
Partial refunds will be calculated based on the value of the undelivered portion of the product or service.
5. Refund Request Procedure
To request a refund, send an email to [email protected] with the following information:
- Full name used for purchase
- Order number or transaction ID
- Product or service name
- Date of purchase
- Detailed description of the issue
- Any supporting documentation (e.g., screenshots, error logs)
Our support team will respond within 3–5 business days, and if approved, the refund will be issued using the original method of payment. Refund processing may take 5–10 business days depending on your bank or payment provider.
6. Abuse & Account Termination
To protect the integrity of our platform and creators:
- Accounts found to be abusing the refund system (e.g., repeated refund requests, chargeback threats, fraudulent activity) will be suspended or permanently banned from Metafic.co.
- We reserve the right to reject refund requests from accounts with a history of disputes or malicious activity.
7. Chargebacks
Filing a chargeback without giving us a chance to resolve the issue first is considered a violation of our terms.
- If you file a chargeback without contacting support, we reserve the right to permanently ban your account, void all licenses, and pursue legal recovery if necessary.
Please always reach out to [email protected] so we can help resolve your issue first.
8. Customer Responsibilities
Before purchasing, please ensure that:
- You have reviewed the product description, features, and compatibility requirements.
- You understand what you are purchasing and how it is delivered.
- You have provided an accurate email address and checked your spam/promotions folder for product delivery.
9. Contact & Support
We’re here to help and want to make sure you’re satisfied with your purchase.
If you have questions about a specific product or need clarification about this policy, please contact us at: